Privacy policy

PRIVACY POLICY

Last Updated: January 29, 2026

Shift Focus (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. PERSONAL INFORMATION WE COLLECT

We only collect personal information that is reasonably necessary to provide our services to you. This includes:

  • Identity and Contact Data: Name, shipping address, billing address, email address, and phone number.

  • Transaction Data: Details about payments to and from you and products you have purchased from us.

  • Technical Data: IP address, browser type, and usage data collected automatically via Shopify cookies.

Note: We do not collect or store sensitive health information, medical histories, or biometric data.

2. HOW WE COLLECT YOUR INFORMATION

We collect information directly from you when you:

  • Place an order through our Shopify store.

  • Sign up for our newsletter or marketing updates.

  • Contact us via email at shiftfocushealth@outlook.com.au.

3. PURPOSE OF COLLECTION AND USE

We use your information for the following purposes:

  • Order Fulfillment: To process payments and deliver your products.

  • Communication: To send order updates and respond to customer service inquiries.

  • Marketing: To send you news and offers if you have opted in (you may unsubscribe at any time).

  • Legal Compliance: To meet our Australian tax and record-keeping obligations.

4. DISCLOSURE TO THIRD PARTIES

We share your information with trusted service providers to run our business, including:

  • Shopify: Our e-commerce platform.

  • Shipping Carriers: To deliver your orders.

  • Payment Gateways: To process secure transactions.

Overseas Disclosure: As we use Shopify, your data may be stored on servers located outside of Australia (primarily in the USA and Canada). We take reasonable steps to ensure these providers protect your data.

5. SECURITY AND STORAGE

We take reasonable steps to protect your personal information from misuse, interference, and loss. Your data is stored securely through Shopify’s PCI-compliant systems. We only retain your information for as long as necessary to fulfill the purposes outlined in this policy.

6. YOUR RIGHTS (ACCESS AND CORRECTION)

Under the APPs, you have the right to request access to the personal information we hold about you or to request a correction. To do so, please contact us at the email address below.

7. COMPLAINTS

If you have a concern about how we handle your privacy, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Contact Us

Shift Focus PO Box 608, Somerville, VIC, 3912, AU

Email: shiftfocushealth@outlook.com.au